Eleanor's AI

Privacy Policy

Last Updated: January 2026

1. Introduction

At Kychee, Inc. ("Kychee," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Eleanor's AI, including our website, mobile applications, and services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address)
  • Profile information
  • Communication preferences
  • Payment information (processed securely by Stripe; we do not store your full payment card details)
  • Any other information you choose to provide

2.2 Information Automatically Collected

  • We process voice inputs to provide responses but do not store recordings unless explicitly permitted.
  • We may store conversation transcripts to improve our services.
  • Device information (device type, operating system)
  • Log data (IP address, browser type, pages visited)
  • Usage data (app interactions, preferences, settings, features accessed and interactions with our services)
  • Coarse location information, to determine your city and country
  • Cookies and similar tracking technologies

2.3 Information From Third Parties

When you choose to sign in using Google or other third-party services, we may receive:

  • Basic profile information
  • Email address
  • Other information you've agreed to share

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Authenticate your identity
  • Process payments and manage subscriptions
  • Personalize your experience
  • Communicate with you (including subscription-related notifications)
  • Improve our services
  • Detect and prevent fraud
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Third-party AI providers: To provide our AI-powered conversation services, we transmit your voice inputs and conversation data to third-party artificial intelligence and large language model (LLM) providers. These providers process your data according to their own privacy policies and data handling practices.
  • Payment processors: We use Stripe to process payments. Your payment information is handled directly by Stripe in accordance with their privacy policy.
  • Service providers: Other service providers who assist in our operations (e.g., hosting, analytics, customer support).
  • Third-party services you choose to connect with
  • Law enforcement: When required by law or legal process.
  • Other parties: With your consent.

We do not sell your personal information to third parties.

5. AI Data Processing

Important: When you use Eleanor, your voice inputs and conversation content are transmitted to third-party AI service providers for processing. This is necessary to generate AI responses. Please be aware that:

  • Third-party AI providers may process and store your data according to their own policies.
  • We cannot control how third-party AI providers handle your data after transmission.
  • You should not share sensitive personal information, confidential data, or information you would not want processed by third parties during conversations with Eleanor.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit and at rest where appropriate. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your account and personal data
  • Withdraw consent
  • Cancel your subscription at any time
  • Opt out of marketing communications

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

9. International Data Transfers

Your information may be transferred and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers. For users in the European Union, we are committed to complying with applicable EU data protection regulations, including the General Data Protection Regulation (GDPR).

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your preferences and session state
  • Analyze usage patterns
  • Enable certain features
  • Improve user experience

You can control cookies through your browser settings.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you by email and/or by posting a notice on our website at least thirty (30) days before the changes take effect. Your continued use of the service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Kychee, Inc.
Email: legal@kychee.com

To request deletion of your account and personal data, please visit our Data Deletion Request page.